We’re here to make your experience smooth, simple, and uplifting.
If you have any questions about your order, products, or general inquiries, you’ll find everything you need below.

📩 Contact Us

If you need help, reach out anytime — we respond within 24–48 hours.

Email: info@savedbygraceclothing.net 
Hours: Monday–Friday, 9am–5pm (UK Time)

How Can We Help You Today?

🛍️ Order Support

Where is my order?

Once your order is placed, you’ll receive a confirmation email.
As soon as it ships, we’ll send you a tracking link so you can follow its journey.

Can I change or cancel my order?

We can make changes within the first 2 hours after your order is placed.
After that, your order may already be in processing.

📦 Shipping Help

How long does delivery take?

• UK: 3–7 business days

• International: 7–14 business days

• Relax & Bathe handmade products: may require an additional 1–2 processing days

Do you offer free shipping?

Yes — orders over £75 qualify for Free UK Shipping.

🔄 Returns & Exchanges

What is your return policy?

You can return unworn items within 30 days of receiving your order, provided you have contacted us within 14 days of your order being received. 
All items must be unused, sealed or with tags, and in original condition.

How do I start a return?

Email us: info@savedbygraceclothing.net

Include your order number and the reason for return.

Do you offer exchanges?

Yes — as long as the item is in new condition and the product you need is in stock.

📏 Sizing Help

How do I know my size?

All apparel uses a unisex fit.
Tap “Size Guide” on any product page — it opens as a quick pop-up for easy viewing.

If you're between sizes, we recommend sizing up for a relaxed fit.

💳 Payments & Checkout

What payment methods do you accept?

We accept:

• Credit & debit cards

• PayPal

• Klarna

• Clearpay

• Shop Pay

All payments are securely processed.

🎁 Saved By Grace + Relax & Bathe

We are two brands united by one mission:
To bring faith, comfort, and purpose into everyday life.

If your order includes both apparel and handcrafted bath products, they may ship separately.

💬 Still Need Help?

We’re always happy to assist with:
✔ Product questions
✔ Order updates
✔ Sizing guidance
✔ Custom requests
✔ Gift recommendations

Contact Us → You can either use the contact us page or email us directly at info@savedbygraceclothing.net