Shipping Policy
Last updated:
Company: Saved By Grace Clothing Company, registered in England
Contact: info@savedbygraceclothing.net
1) Order Processing
· Handling time: Orders are processed within [1–2] business days (Mon–Fri, excluding UK bank holidays).
· Cut-off time: Orders placed after [12:00 UK time] are treated as received the next business day.
· Fraud checks: We may hold an order briefly to verify payment or address details.
2) Delivery Regions & Services
UK Mainland (England, Wales, Scotland – excluding Highlands)
· Standard Tracked: — 2–4 business days
· Express Tracked: — 1–2 business days
· Next Business Day (order by 12:00):— next business day
· Free UK Standard Shipping on orders over [£75] (after discounts).
UK Non-Mainland
· Scottish Highlands & Islands, Channel Islands, Isle of Man, Isles of Scilly, Northern Ireland.
· Tracked services only. Transit times typically 3–5 business days; remote areas may take longer. Surcharges may apply for bulky items.
3) International Shipping
Mainland Europe (DPD / DHL)
· DPD Classic Tracked:— 5–7 business days from dispatch
· DHL Express:— 2–4 business days from dispatch
· Free Mainland Europe shipping over [£120] (after discounts).
· Notes: Remote areas may incur surcharges; we’ll notify you before shipping.
United States (DHL)
· DHL Express Worldwide:— 3–6 business days from dispatch
· Free USA shipping over £200 (after discounts).
· Notes: Delivery to PO Boxes not available. Overweight items (>2kg) may incur a surcharge; we’ll confirm before dispatch.
Rest of World
· Tracked services: 7–15 business days from dispatch (carrier varies by country).
· Rates shown at checkout based on destination and weight.
4) Duties & Taxes
· Delivered Duty Unpaid (DDU) by default: Local VAT, duties, and clearance fees are paid by the recipient on arrival.
· If Delivered Duty Paid (DDP) is offered at checkout for your destination, all import charges are included upfront.
· We cannot mark orders as “gift” or undervalue shipments.
5) Shipping Fees & Free Delivery
· Fees are shown at checkout based on destination, weight and service.
· Free UK Standard Shipping on orders over £75 (after discounts).
· Promotional shipping offers cannot be combined unless stated.
6) Dispatch & Tracking
· You’ll receive a dispatch confirmation with a tracking link once your order leaves us.
· Tracking may activate within 24 hours.
· Multiple items may ship separately with individual tracking numbers at no extra cost.
7) Pre-Orders & Made-to-Order
· Items marked Pre-Order or Made-to-Order display an estimated ship window on the product page.
· Orders containing both in-stock and pre-order items may ship together on the latest date unless you choose split shipping at checkout (extra charge).
8) Address Changes & Delivery Instructions
· We can’t change the delivery address after dispatch. If you need to amend details, contact us immediately at info@savedbygraceclothing.net
· “Safe place” or “leave with neighbour” requests are at your risk. Couriers may refuse if considered unsafe.
9) Missed Deliveries, PO Boxes & BFPO
· If delivery is missed, the courier will reattempt or hold at a local depot for 7 days. Uncollected parcels may be returned to us; reship charges may apply.
· We cannot ship to PO Boxes (outside the UK) or parcel lockers unless the carrier supports it. BFPO addresses accepted for eligible services.
10) Delays & Force Majeure
· We aren’t liable for delays caused by weather, strikes, customs inspections, peak season, incorrect addresses, or courier backlogs. We’ll help track and resolve issues wherever possible.
11) Lost, Damaged or Stolen Parcels
· Damaged on arrival: Contact us within 48 hours of delivery with photos of the packaging and item.
· Lost in transit: If tracking shows no movement for 7 business days (UK) / 14 business days (international), we’ll open a carrier investigation.
· Stolen after delivery scan: Claims must be filed within 7 days of the delivery scan; a police reference or affidavit may be required.
· Refunds/replacements are processed once the investigation concludes or as required by consumer law.
12) Risk of Loss & Title
· Risk passes to you upon delivery to the shipping address. Title transfers upon full payment and dispatch.
13) Sustainability
· We use recyclable packaging where possible and aim to minimise plastic. Please recycle according to local guidance.
14) Christmas & Peak Season Cut-offs
· Recommended last-order dates will be posted on this page each year (typically early- to mid-December for international, mid- to late-December for UK). Peak volumes can add 2–5 extra business days.
15) Returns & Exchanges
· See our Returns Policy: [link]. For exchanges, we recommend placing a new order and returning the original for a refund.
16) Legal
· Nothing in this policy limits your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
· This policy is governed by the laws of England & Wales unless otherwise required.